Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of cancellation, you must inform us (Ilka Pia Claren, Seeblickstr.3, 87466 Oy-Mittelberg, Germany, hello@artfromilkasheart.com, Phone: 01747959595) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form, which is not mandatory. You can also exercise your right of cancellation online at https://artfromilkasheart.com/en/pages/widerruf-erklaren. If you use this online function, we will immediately send you a confirmation of receipt on a permanent data carrier (e.g. by e-mail) with information on the content of the cancellation declaration as well as the date and time of its receipt.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of Cancellation

If you cancel this contract, we shall reimburse you for all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Sample Cancellation Form (If you wish to cancel the contract, please fill out this form and return it.) – To Ilka Pia Claren, Seeblickstr.3, 87466 Oy-Mittelberg, Germany, hello@artfromilkasheart.com – I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) – Ordered on (*)/received on (*) – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only for notification on paper) – Date (*) Delete as appropriate.

Special Notes
If you finance this contract with a loan and later cancel it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly to be assumed if we are simultaneously your lender or if your lender makes use of our cooperation with regard to the financing. If the loan has already been disbursed to us when the cancellation becomes effective, your lender takes over our rights and obligations from the financed contract in relation to you with regard to the legal consequences of cancellation or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you want to avoid a contractual obligation as much as possible, exercise your right of cancellation and also cancel the loan agreement if you also have a right of cancellation for it.